FAQ

Do you ship worldwide?

• We ship both locally and worldwide.

How long will delivery take?

• Local orders are delivered on the same or next business day depending on method preferred at checkout.
• International orders take from 5 to 10 business days to be delivered via Malta Post or DHL and we ship within same business day.

What are your delivery charges?

• Free shipping applies to all orders of €99,95 and over.
• Shipping charges for orders of less than €99,95 reflect chosen delivery method and country. Full price will be displayed at checkout. 

How can I pay? Do you accept card?

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• Cash on Delivery is available in Malta.

What if I need to make a return?

• Your 100% satisfaction is of utmost importance to us. We offer a 30-days Return & Exchange Policy.
• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@travellersmalta.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

My company's management team wishes to surprise its employees with a personalised gift, do you sell branded products?

• Yes, we have an excellent variety of corporate gift ideas, from premium leather accessories to more budget friendly options such as luggage and backpacks. Every company will have different requirements when it comes to corporate gifts but all with the same objective, quality branded gifts that look great at the right price. Our sales team will happily guide you through our collections and branding options.